Contact Us
Get in touch
We are a small UK-based team and we genuinely care about every order. If you have a question, a problem, or just want to know more about a product before you buy — we are here to help.
Email us
The best way to reach us is by email. We aim to reply within 24 to 48 hours, Monday to Friday.
support@mystore.com
Reporting a faulty or damaged item
If your order arrived damaged or faulty, please email us with the following so we can sort it out quickly:
- Your order number (found in your confirmation email)
- A photo or short video showing the issue
- Your preferred resolution — replacement or refund
We will get back to you within 24 hours and we will make it right.
Order tracking
Once your order ships you will receive a tracking link by email. If you have not received tracking information within 5 business days of ordering, please get in touch and we will look into it for you.